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Kalamazoo College
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Computer Support and Repair

Faculty and Staff

The Help Desk is located on the first floor of Upjohn Library Commons. Hours are 8 a.m. to 5 p.m., Monday-Friday. The Help Desk can be reached at 269-337-5800 or helpdesk@kzoo.edu.

The College supplies a desktop computer to each employee that requires one for their job responsibilities.  These computers are refreshed on a periodic basis from funds supplied by the College for technology renewal.  Our normal replacement cycle is approximately five years.  You can find information about laptop purchases here.   NOTE:  The President's Staff has made a budget decision to suspend purchases of new computers for the 2017-18 year.  This means that the computer rotation is suspended and lengthened by one year.

Students

Student Computer Consultants are available to help students connect to the network and to answer basic computer questions. As time permits, SCCs can help with e-mail, software and printing. SCCs are located at the desk outside the Help Desk on the first floor of the Upjohn Library Commons.

The Help Desk can help students with:

  • Passwords (changing/resetting KNET passwords via web form, phone, or walk-in with proper verification)
  • Network Connections (wired and wireless troubleshooting)
  • Virus and Spyware Protection (where/how to download and install, update definitions and scanning)
  • Network Registration (where/how to register, troubleshooting)

For hardware issues, our responsibility is to college-owned equipment.  There are liability issues with non-college-owned equipment.

For major software/hardware repairs, we can refer you to local computer repair businesses.